Improving Cambodia’s growth, employment, equity and efficiency is the goal of the National Strategic Development Plan and Government Investment Programs. Administrative reform is at the core of these programs and improving public services is the number one priority.
In order to achieve Cambodia’s Millennial Development Goals of poverty reduction, it is of the utmost importance that quality public services are available to all citizens and effective throughout the country.
Telecommunications is one of Cambodia’s seven public service categories. The Telecommunication Regulator of Cambodia (TRC), provides services public to investors, public entities, government institutions, non-government organizations (NGO’s), embassies, and the general public by providing the following:
1. Frequency Licenses
2. Operational Telecommunications Network and Service Licenses
3. Internet Café Licenses
4. Certificates of Authorization for:
The importing, selling and repairing of radio-communication equipment
Agents importing radio-communication equipment
Type Approval Certificates
We acknowledge the Public Service Information Handbook as an important and necessary standard guide for transparency and accountability. The TRC will thoroughly review its services and procedures in order to meet these standards with efficiency and accountability, and to ensure that all services are provided in a timely, convenient and courteous manner.
His Excellency, The Honorable Prime Minister Hun Sen, in a recent policy statement, declared the following four characteristics as essential for public servants:
Willingness to work hard and do their best to serve the public
Support and respect for all citizens and government institutions
Professional, conscientious and accountable in fulfilling their duties
Commitment to make whatever changes necessary to provide the kind of public services that are relevant to the current needs of the population.
To better serve our citizens is to promote the well-being of our people and the prosperity of our country.
On May 5th, 2006, the government officially adopted this policy to improve public services. The guidelines have been published in handbooks and distributed throughout the public service sector. In order to fulfill these vital principles, and become reliable and effective service providers, changes need to be made at both the administrative level and by all civil servants.
It is also vital to raise public awareness and disseminate information concerning all public services and the responsibilities of public administrations. This Handbook details the extent of public services, including the Governance and sovereignty of the Nation, Health and Education services, entrepreneurial services, and services related to the construction and maintenance of the infrastructure.
These public service policies are the core of administrative reform. They provide each Ministry and Sector with the standards and mechanisms to improve the quality of their service to the public and adapt to the current needs of society. This will ensure reliable, effective and convenient service to all users and consumers.